Booking Policy
Our strike policy ensures all of our members have the opportunity to attend our classes.
How it works
Please cancel an unwanted booking with us with as much notice as possible. This gives other members the opportunity to book an unwanted space. Members are unable to cancel a booking via the App or online account within 20 minutes of the class commencing.
To ensure everyone has the opportunity to attend our activities we run a strike policy. A strike is issued when you do not attend your activity.
Three incidents of non-attendance within a 30-day period will result in seven day ban on bookings.
We understand that there will be occasions where a customer misses a booking and cannot cancel or contact us in advance. Please contact us if this is the case.
After swiping your card, your attendance is recorded for up to three hours. If you are attending back-to-back classes for instance, you will only be required to swipe once.
