To be an inclusive, innovative, and sustainable library service at the heart of North East Lincolnshire’s communities, supporting learning, wellbeing, digital inclusion, and economic growth.

• Provide diverse reading resources for all ages
• Promote health and wellbeing through professionally selected reading collections
• Offer digital support, training and safe access to technology
• Support entrepreneurs with business and IP resources
• Deliver fun creative learning activities, for pre school children, sparking imagination and building a life-long love of libraries

• Having a positive community impact through a customer-first approach
• Developing services that respond to local need and the wellbeing of our users
• Collaborating with partners, being part of a solution and continuing to support our local area and environment

Reading and Literacy for All

• Promoting reading for pleasure and learning across all ages.
• Expanding early years, SEN support and family literacy programmes.
• Aligning to national campaigns for literacy and reader development.

Digital Inclusion and Innovation

• Ensuring everyone can access and benefit from digital technology.
• Providing digital skills training, device access and safe online learning spaces.
• Maintaining a fit for purpose library infrastructure and where possible accessing external funding to support this

Health, Wellbeing, and Social Connection

• Libraries supporting local health and social care pathways
• Offering wellbeing activities, mental health support, and signposting to trusted information.
• Partnering with NHS, local health care partners, and voluntary sector.

Community Engagement and Inclusion

• Reaching out to non-users and underrepresented groups through targeted outreach.
• Co-designing services with local communities, ensuring accessibility and relevance.
• Connecting with partners to align libraries to wider community priorities and initiatives.

Business, Employment, and Economic Growth

• Continuing to grow our Business & IP Centre (BIPC) services for entrepreneurs and SMEs.
• Providing employability support, upskilling, and digital business resources.
• Hosting workshops, providing access to key business information, and attending networking events in partnership with local and regional partners.

Environmental Sustainability (Green Libraries)

• Embedding “Green Libraries” principles in all operations.
• Reducing carbon footprint, improving energy efficiency, and promoting environmental education.

Data, Evidence, and Continuous Improvement

• Using data and feedback to shape services and demonstrate social impact.
• Continuing to contribute to national library data initiatives, research and benchmarking.
• Setting clear KPIs aligned with national and local priorities.

• Grow digital and physical access: promote accessible library spaces and technology
• Enhance outreach: support community events that enable promotion of services in underserved areas.
• Strengthen partnerships: Continue to work closely with schools, health partners, local businesses, and community groups.
• Support informal lifelong learning: Offer activity clubs, study support, and adult learning opportunities.
• Promote environmental responsibility: Ensure staff are supported through training and awareness raising
• Measure and report impact: Provide board members with regular performance reports and publish customer stories and case studies.

Monitor and Evaluate Performance

• Track progress using national and local KPIs (e.g., visits, loans, digital engagement, wellbeing outcomes).
• Set targets to increase libraries engagement both in person and online.
• Review and adapt services based on user feedback and emerging needs.
• Provide impact data to stakeholders and the community.

Alignment with National Strategy

This plan supports the priorities of the Department for Culture, Media & Sport (DCMS), Libraries Connected and  Arts Council England, ensuring Lincs Inspire Libraries remain at the forefront of national best practice.