FAQs
If you have a question about you leisure membership or our Swim School, please read the Frequently Asked Questions below to see if they can help.
If your question still hasn’t been answered, you can email us at enquiries@lincsinspire.com.
Leisure Memberships
Racquet sports are not included in Lincs Inspire membership packages. Members have 7 days to book a court in advance, whereas non-members get 6 days.
All court bookings need paying for at time of booking. There is also an admission charge for all non member players and if equipment is required there is a small cost for that too.
Yes, you can cancel your membership at any time. We advise you to let us know before 18th of any month so we have enough time to amend payments for the following month.
Please use our online cancellation form.
Our membership terms and conditions allow members to freeze their membership for £5 a month. This cost is free for illness or injury (for which we request medical confirmation) or for maternity or for periods where you are working away. Please email enquiries@lincsinspire.com.
Up to 4 members can be added to a family membership. This can be either:
- 2 adults + 2 juniors.
- 1 Adult + 3 juniors or
- 2 adults + 1 junior
The use of the Track is included in our memberships. This needs to be booked in advance by calling (01472) 323100.
If you are a Direct Debit member you do get discount on an Aqua disco session.
Subscription members – £1 per person or £5.80 pay as you go.
Members and non-members can buy tickets 7 days in advance in site only or turn up on the night – to avoid disappointment, please buy your tickets in advance.
No Roller skating is an extra charge for all members. Roller Skating is a specialised session and therefore is not included in our Memberships.
Yes, all our sites are included in your membership. You can access all of our Lincs Inspire Leisure Centres on your Full Health and Fitness membership, however if you have an old site only membership, this I only valid at the site. To upgrade to use all centres please contact your home site.
Subscription members get one free Guest Pass to use each month. Bring a friend, colleague or family member to try out a new activity. A gym induction is required to be booked in advance. The guest pass does not cover the cost of the induction. The guest must carry out the same activity as the member.
If a guest joins on a Lincs Inspire subscription membership, you receive a month for free via our Refer a Friend promotion.
Not without a recommendation of a health professional or our fitness team. Please call the Wellness Hub for a chat – (01472) 323100
Yes – but there is a charge for bowls and jack hire and no outdoor shoes on the green.
You are more than welcome to visit our Leisure Centres for a tour before joining. There will be a member of staff available to guide you around.
Attending the leisure centres
We ask all customers to have a Lincs Inspire card to use our gyms, classes and swimming pools. These are free to sign up for online and can be collected at site.
Our swimming policy is one adult supervising two children under the age of 8.
There are places where we allow customers to take photographs within our leisure centres. You must obtain a photograph pass from reception.
To give all our members the opportunity the attend activities, we ask that you:
Cancel a booking no less than 3 hours before the session start time to avoid a strike against your membership. A strike is issued when you:
- Make a late cancellation – a late cancellation is when you cancel your booking within three hours of the session start time. A late cancellation makes it harder for us to offer a vacant slot to other customers.
- Do not attend your activity
Three incidents of non-attendance or late cancellation, within a 30-day period, will result in a 7-day ban on bookings. These strikes can be viewed in the online membership account.
We understand that there will be rare occasions where a customer misses a booking and cannot contact us in advance and when an emergency arises it is not always possible to cancel a booking. Members can contact us to discuss these incidents.
Yes, these need to be booked in advance before you can use our gyms. Please call us on (01472) 323100.
A gym induction is £11.80 for pay as you go members. For subscription members the induction fee is included in your membership.
Yes – for site specific information please see our accessibility.
We would always recommend seeking medical advice from a professional before attending group exercise classes.
We have some exercise classes that are suitable for ages 14+ , most of our exercise classes are for adults. The Clubbercise class is for ages 13+.
Some of our gym instructors do take on clients for personal training. Browse the personal instructor display boards in our gyms that have contact details of our trainers, or speak to a member of our fitness team.
Gym opening hours for Cleethorpes, Grimsby and Immingham leisure centres vary by site.
We also have allocated junior gym session times in our gyms for ages 11+. There also times when junior members can use the gym when accompanied by an adult member.
Lincs Inspire work closely with North East Lincolnshire Council, but is a separate charitable trust – a non-profit organisation bringing leisure, sport, entertainment and library services to local communities. The trust model is built around the principle that any surplus funds are ring-fenced and reinvested to support our charitable aims.
Our purpose and ethos are rooted in our communities, helping to improve people’s lives and wellbeing by creating more inclusive places to live, work and visit.
Lincs Inspire do offer voluntary opportunities such as work experience. The exact opportunities available may vary depending on the time of the request.
See our jobs and careers pages, or email humanresources@lincsinspire.com
Lincs Inspire do offer voluntary opportunities. The exact opportunities available may vary depending on the time of the request.
See our jobs and careers pages, or email humanresources@lincsinspire.com
Swimming Lessons
Our swimming programme starts with our parent and child lessons where babies from the age of 3 months are introduced to the water through fun games and songs. Weekly lessons see parents / carers enjoy quality time with the children in the water, where confidence quickly grows.
Once enrolled onto this swimming programme, the Discovery Duckling, Duckling and Puffin Award programme is followed.
We encourage children to start enjoying time in the water as young as possible. From the age of 3 years, children can begin the Learn to Swim Framework in Stage 1 daytime lessons and will enjoy lessons with our instructors without a parent being in the water with them. From the age of 4 years onwards, stages 2-10 are available as evening lessons.
That is dependent on age and capability. You will be asked questions on joining the swimming lessons, so we can make sure your child is in the best class for their needs. Your child will be preliminarily put into a class and will be assessed upon the first couple of sessions to establish whether they stay or move from that class. This process allows your child to be in the best class suited to their abilities.
Yes, we have a parent portal for you to keep up to date with your child’s progress throughout their lessons. Please make sure your email address is registered so we can send you a unique link for you to access this information. Speak to reception to enquire about registering for this service.
Please come prepared and ready for your lessons, with your:
- Lincs Inspire card
- Swimming cap
- Goggles – not essential but highly recommended
- Towel
- Progress card booklet
- £1 for lockers
We advise against any jewellery (this includes smart watches) in the swimming pool.
We please ask that any jewellery that could pose a catch hazard be removed or covered.
We sell costumes, goggles, swim caps and small towels at the reception.
That all depends on the child, every child is different. Each stage has a list of criteria that your child will need to hit at least three times in order for them to move up stages. Every child’s progression and abilities are different which means some children may be moved quicker or slower than others.
Each class is scheduled for 30 minutes, with no more than 5 minutes at the start of the lesson for administration and taking a register.
Please check our availability.
We operate a direct debit payment, debited on the 1st of every month.
Teachers are all trained to Swim England Level 2 and undergo frequent skills update and refresher courses.
