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Inclusive Services

We are proud to be recognised for our commitment to making our services accessible and inclusive and careful consideration has gone into the design of our facilities. We support the Government’s Disability Confident scheme, which encourages employers to recruit and retain people with disabilities and those with health conditions.

Accessibility of our locations

The venue has its own car park with designated parking bays. The venue is on one level, has an adapted reception desk and the main doors open automatically. There is a disabled toilet and changing facilities.

Weekly mental health football sessions take place at the Centre.

Access from the car park to the main doors is via a moderate slope. Blue badge holders park free of charge, disabled parking bays are available. The main doors open automatically. The building is on one level and has an adapted reception desk.

The disabled toilet is located ground floor within pool changing area.

Access to the pool is via a beach/sloped entry, alongside a pool-side hoist.

Facility features:

  • Bench – Height Adjustable, Adult Sized, Wall Mounted
  • Hoist – Ceiling, Loop
  • Peninsular Toilet
  • Washbasin Height Adjustable
  • Non Slip Floor
  • Floor Space (sq. m) – 13
  • Emergency Alarm
  • Privacy Screen
  • Radar Key
  • Accessible Shower

For health and safety reasons we do not provide slings. Customers are asked to bring their own, which should be compatible with the loop system.

The venue has level access, lifts and adapted toilets. On standing events the venue has a viewing platform with a ramp for up to 6 wheelchair users or disabled customers.

For seated events the venue has up to twelve wheelchair spaces available. They are located on ground level, either on the back row of the stalls or front row of the circle. There is lift access to all levels of the venue.

We offer an infra-red sound amplification system to relay sound to customers with hearing impairments. Induction loop necklaces are available, free of charge from the Box Office.

Guide, hearing and other working dogs are welcome in all parts of the theatre. If you wish to bring your guide or hearing dog to the theatre, please advise the Box Office when booking your tickets. Your dog is welcome to sit with you in the auditorium however please note that some shows include special effects, e.g. strobe lighting, smoke, pyrotechnics and loud bangs. Alternatively we can organise for a member of staff to care for your dog during the performance and provide them with some drinking water.

Adjacent to the venue is a 300 capacity free car park for our visitors which include 18 blue badge bays.

Access from the car park to the main doors is via a single-level walk. The building is on two-levels but access to the upper floors is via a lift. The reception has an adapted desk. Disabled parking bays are available.

The gym is home to several items of fully adapted gym equipment, as well as specialist toning chairs and beds in the Wellness Hub.

Through specialist equipment and activity sessions led by qualified instructors, we are well placed to support people managing health conditions.

Access from the car park to the main doors is via a single-level walk. The building is on two-levels but access to the upper floors is via a lift. The reception has an adapted desk.

There are also dedicated disabled changing areas and toilets. These toilets are located on the ground floor of the changing village and a key is needed from reception. A mobile over-head tracking hoist is available in the disability changing area.

Access to the pool is via a pool-side lift which lowers into the pool, alongside a pool-side hoist.

Disabled parking bays are available.

Facility Features:

  • Bench – Height Adjustable, Adult Sized, Wall Mounted
  • Hoist – Ceiling , Loop
  • Peninsular Toilet
  • Washbasin Height Adjustable
  • Non Slip Floor
  • Floor Space (sq. m) – 12
  • Emergency Alarm
  • Privacy Screen

Weekly Disability Swimming, as well as Water Therapy sessions for people managing Parkinson’s or recovering from a Stroke take place in the pool.

Through specialist equipment and activity sessions led by qualified instructors, we are well placed to support people managing health conditions.

There is ground floor ramped access to the swimming pool, gym and exercise studio. Disabled parking bays are available. The Centre has disabled changing cubicles. Access to the pool is via a pool-side hoist.

Weekly Water Therapy sessions for people managing Parkinson’s or recovering from a Stroke take place in the pool.

Through specialist equipment and activity sessions led by qualified instructors, we are well placed to support people managing health conditions.

The site has two disabled parking spaces and disabled track access with disabled access room.
Cleethorpes Library

Disabled Persons Access; Disabled Persons Toilets

Grimsby Library

Disabled Persons Access; Lifts to all floors

Immingham Library

Disabled Persons Access

Waltham Library

Disabled Persons Access; Disabled Persons Toilet (Meeting Room Only)

All Lincs Inspire Libraries run certain activity sessions that are well placed to support people managing health conditions, including Dementia, Parkinson’s, hearing impairments, and visual impairments.

The Natural World Centre is fully accessible. There are 10 free blue-badge parking spaces close to the entrance and a drop off space if these are occupied. Mobility scooters and wheelchairs are available for hire and assistance dogs are welcome.

The gift shop, café and outside play area are all accessible. The nature reserve path is flat and level (with some slight ramps) with plenty of benches available for rests.

  • NELA is free to use and open to everyone.
  • NELA’s facilities meet with the provisions of the Equality Act (2010). There is no change of level between the street and our entrance, and there is a drop-kerb in close proximity to the front door. The front door is wide enough to allow easy access for wheelchair users (it is 95cm in width) and all our facilities are located on the ground floor, with no changes in level. We have sanitary facilities that are fully accessible to wheelchair users, with grab rails and an alarm pull cord. The hand basin, pedestal, soap dispenser and towel dispenser all meet the prescribed height requirements.
  • We aim to make access to our holdings as wide as possible and we welcome visitors with a diverse range of interests and research needs.
  • We endeavour to explain our holdings, services and conditions of access as clearly, comprehensively and simply as possible.
  • We welcome feedback from users about our face-to-face, postal and e-mail communications.
  • Original items from our collections are made available to the public at events such as Heritage Open Days.
  • Facsimiles of items from our collections are used in outside events, such as school visits.
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