Inclusive Services

The venue has level access, lifts and adapted toilets. On standing events the venue has a viewing platform with a ramp for up to 6 wheelchair users or disabled customers.

For seated events the venue has up to twelve wheelchair spaces available. They are located on ground level, either on the back row of the stalls or front row of the circle. There is lift access to all levels of the venue.

We offer an infra-red sound amplification system to relay sound to customers with hearing impairments. Induction loop necklaces are available, free of charge from the Box Office.

Adjacent to the venue is a 300 capacity free car park for our visitors which include 18 blue badge bays.

Customers and their registered assistance dogs

• Within Grimsby Auditorium – with prior notice (i.e. at the time of booking) we will highlight seating that may be suitable for an owner and registered assistance dog – for example an aisle seat or balcony seat with less passing footfall.
• We will also inform users of any elements of a performance that might cause distress, i.e. loud bangs, flashing lights, atmospheric smoke etc. If this is likely to affect an assistance dog we will offer an option for the dog to leave the show and return at a later time. Staff or Volunteers will stay with the dog, however this will require advance notice.
• Subject to availability/suitability of the performance, it may be possible to leave an assistance dog within the Grimsby Auditorium box office, which is a secure area, staffed throughout a performance (to be arranged at the time of a booking).

There is ground floor ramped access to the swimming pool, gym and exercise studio.

Disabled parking bays are available.

The Centre has disabled changing cubicles.

Access to the pool is via a pool-side hoist.

Weekly Water Therapy sessions for people managing Parkinson’s or recovering from a Stroke take place in the pool.

Through specialist equipment and activity sessions led by qualified instructors, we are well placed to support people managing health conditions.

Supporting customers and their registered assistance dogs

• Entry by owners with a registered assistance dog are welcome.  However, Emotional Support Animals/Therapy Dogs without any registered details or formal confirmation/medical instruction will be declined access.
• For all common areas, and dry-side activities, a registered assistance dog can accompany their owner, providing they remain alongside the owner at all times and remain harnessed. This may not however be suitable for group exercise classes (please discuss in advance with a member of the fitness team)
• The completion of a PEEP (Personal Emergency Evacuation Plan) will be essential for any person using our facilities where assistance in an emergency may be required.
• When accessing gyms the user and their assistance dog must be accompanied by a Fitness Instructor to ensure safety around moving equipment (we recommend prior notice of attendance to ensure support is available).
• We maintain that changing villages are not suitable places for an assistance dog due to wet floors/presence of showering areas.
• Similarly direct poolside presence by an assistance dog is also not suitable due to the presence of wet floors
• Where a customer wishes to attend swimming we recommend the owner is accompanied, enabling the dog to be supervised whilst the owner swims. Or as an alternative we will aim to provide a volunteer to sit with the dog, within our foyer areas. This option is available at specific disability swim sessions (as published on our website) or public swim sessions, both to be arranged in advance with the relevant venue (this is subject to availability and requiring a minimum 24 hours notice, to arrange volunteer support)
• Spectating – we can accommodate an owner and registered assistance dog to use spectator areas where access is suitable (i.e. a lift for upper floor access or ground floor spectator area access, where stairs only access is available this is not recommended). Access is caveated with the following general information:
  • Poolside spectating areas are warm humid areas, where pool chemicals are evident within the atmosphere. It is worth noting that such environments may have a detrimental effect on a dog, especially their sense of smell and vision, when remaining in a poolside environment for any length of time.
  • It is suggested that owners may wish to take their dog outside for regular breaks and to readjust their senses.
  • In addition poolside areas are cleaned with chemicals that may also affect a dog’s paws. Owners may wish to bring along suitable wipes to aid their dog when leaving the pool area
  • Owners are welcome to bring a settle mat and upon request a water bowl for their assistance dog can be provided outside the pool area
• To access poolside spectator areas we aim to make assistance dog owners aware of the above and to confirm their acceptance of any liability regarding their dog’s well-being. Ultimately taking an assistance dog into a poolside spectating area for any length of time would be at the owners risk.
• We will ensure front-line staff are aware of the above so they can support users to safely enjoy spectating or swimming themselves.